Moving to Agile improves quality, increases customer satisfaction, and develops a culture of continuous improvement.
Our client, a large international retailer, wanted to implement the Agile Scrum methodology within their BI project teams to increase customer focus and improve customer satisfaction; internal customers were often frustrated with the “speed and quality” of BI deliverables. Implementing this change internally was difficult since the BI team had very limited experience with the Agile framework — there was no understanding of the practices or cadence of Agile iterations, nor was there a process cycle for continuous improvement.
Plaster Group provided consulting expertise in the implementation and practice of core Agile Scrum disciplines on two separate BI project teams, introducing Scrum processes and artifacts as well as providing guidance as Scrum Masters.
With direction and leadership from Plaster Group, the BI Project teams began participating in daily scrums, doing iteration planning and product backlog grooming, and holding sprint retrospective meetings. The client was introduced to and quickly became familiar with Scrum artifacts such as the product backlog, sprint backlog, and the daily burn down chart.
As the client refined these skills over a number of iterations, there was a marked increase in customer satisfaction by more closely meeting customer expectations due to participation in a more collaborative environment, better estimates, and delivering working software more frequently. The emphasis shifted from rigidly relying on best practices to one of continuous improvement. The transition required a significant cultural change for our client culture, and Plaster Group garnered gratitude from IT BI Leadership for successfully spearheading a difficult transition to Agile.