Our client’s Enterprise Data Warehouse department was tasked with providing their customers a centralized, intuitive, timely, and comprehensive business data solution to enable the organization in making more strategic business decisions based on pharmacy analytics, enrollment and claims data, and quality-of-care reporting. With a recent history of project deliverables that never quite satisfied their customers (as evidenced by low adoption rates) and unpredictable delivery, an astute leadership team realized that they needed a different approach that allowed for greater customer engagement and better responsiveness to changing customer needs.
With the support of our client’s leadership team, Plaster Group employed a three-pronged approach to help alleviate the frustration and delivery challenges:
- Scrum Framework – By employing the Scrum framework, a delivery cadence was established to bring about consistency and predictability in project deliverables.
- Training – By providing training to the organization, a baseline understanding of the Scrum methodology was established in a very short time, getting everyone on the same page
- Agile Coaching – By enabling team empowerment, an environment was created to foster a better connection and engagement between people and the work they do.